Job Description : In the role you are expected to leverage technical expertise (taught by a learning team which is considered amongst the best in the world) to solve customer issues. Customer issues may be received by Support Centers through automated dials, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. You are expected to provide problem determination and resolution for customer issues, proactively recommend revisions to current procedures to improve customer satisfaction. A difficult problem? Just engage or escalate to more senior colleagues to help resolve complex issues. Principal Responsibilities: You will be expected to solve complex technical issues through standard operating & diagnostic processes using the combination of technical knowledge & analytical capabilities It’s possible that the issues impacting the customer could be mission critical, and a speedy resolution is much appreciated. Effective communication with internal & external stakeholders is a key success criterion in the role. Fortunately, not all problems need to be solved from ground zero. There is a database of searchable content on problem resolution, and you are expected to contribute to the centralized problem identification & resolution database. In critical & complex cases, you may assist in problem recreation & failure analysis of system level issues, using a variety of test equipment, diagnostic tools & techniques. During your analysis, found something important / useful? Share the experience with Field Technical Specialists, Account Managers, Sales and other EMC co-workers. You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools. As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required. What’s In It for You? An opportunity to work with one of the world’s leading technology companies. Amongst a plethora of recognitions, EMC is #2 in Fortune’s most admired computer companies, and recently rated as the happiest company for young professionals. Under the GSAP program, you are assured of a word class mentoring program to help you be successful in the long run. Earn as you learn. A Master’s degree in Software Engineering will be yours in 4 years, and EMC pays for it! Enjoy the best in class benefits of being a full time employee, without sacrificing the passion & zeal for learning. Job Skills : Requirement: BCA, BCM, BSc (CS, IT or mathematics as a subject) Percentage: 60% & above Year: 2014/2013 pass outs Compensation & Benefits: INR 3.3L- 3.5L(includes insurance, other benefits) + Transport+ Shift Allowance Hiring Process: Group Discussion, online aptitude test Interviews BITS Program: Mandatory to Sign up Shift: Rotating Shifts
Job Description : One of our big top MNC client in chennai is looking for freshers in Java/testing/dot net/Mainframe. passed out in 2011,2012,2013 & 2014 candidates can apply.
Job Skills : Candidate Should have good communication skills with good attitude Company Profile: IBMC is a software development , placement & training company. We at IBMC can help you to build a strong career in IT Sector at the technologies which you are looking for.
# Experience in Hardware Maintenance,Installation and configuration of MS Windows, Linux,MS Office, Out Look, Internet Explorer, Antivirus, Data recovery,LAN / WAN, Printer, Scanner and troubleshooting, Network monitoring.
# Min 0.6 months of Experience
# Trouble shooting both Hardware & Software related Problems
# Should have experience on Server Admin / Network related complaints.
# Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications.
Qualification : Any Graduate Experience : 0 - 1 Year
Job Location : Mumbai
Job Role :Windows Administrator
# Monitor production batch processing, escalate the issues and perform first level troubleshooting as per the document within SLA time limit.
# Basic graduation; Should have basic knowledge of Batch monitoring and operations; Good written and oral communication skills;
# Knowledge on batch scheduling tools is desirable; 1-2 years experience in industry-standard monitoring tools for batch processing;
# Good understanding of handling ticketing tool. Day to Day Responsibilities Monitor the queues and assign the tickets to the appropriate teams;
# Follow daily checklist for routine tasks; Monitor Netcool tool for event management and console alerts;
# Strictly adhere to the SLA and client agreed procedures;
# Escalate the issue as per document; Maintain process document for routine activities.
# Experience in Windows 2008 OS, Clear with AD Concepts, , Handling Escalations and working on Complex Changes as a L3 System ,Would be Responsible for Daily management of Entire Wintel Environment, troubleshooting and working on Complex Changes (planning to execution) Single Handedly.
# Working knowledge of networking principles including TCP/IP, DNS, and DHCP. Various Microsoft applications including Exchange 2003 / 2007,.2010 IIS, MOM, SCOM , WSUS, SMS, ADS; or AIX/Linux/HPUX/Solaris